DEMO PREVIEW — static wireframe accompanying proposal MT-CB-2026-07 · Musketeers Tech LLC
Supplier AssistantWireframe preview
Musketeers Tech LLC · July 2026

Centric Supplier Assistant

Wireframe preview accompanying proposal MT-CB-2026-07
Prepared for Centric Brands by Musketeers Tech LLC
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Supplier chatbot

The assistant as suppliers will see it inside InforHub — a real conversation grounded in both training manuals, including the ticket fallback.

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Admin console

The /admin view for Centric IT — usage stats, answered vs. ticket rate, content gaps, and manual re-indexing.

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Direct-access behavior

What happens when someone opens the chatbot URL outside InforHub — the origin check blocks it.

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Static HTML5/CSS3 wireframe — single file, no backend, no data collection; all figures illustrative.
The delivered product runs on Centric Brands' Azure subscription: Azure OpenAI · Azure AI Search · App Service · Cosmos DB.

Supplier Assistant

Grounded in the official Centric Brands partner training manuals

Online INSIDE INFORHUB
Answers come only from the two partner training manuals. Anything not covered is routed to an InforHub ticket — the assistant never guesses.
SU
Hi — I just received a new PO from Centric Brands. How do I confirm it?
09:41
CA
You can confirm one or several POs at once using the Batch Action feature:
  1. Click Applications → Orders.
  2. Set the Order Status filter to Unconfirmed, then click Apply.
  3. In the Order List, select the applicable orders using the checkboxes.
  4. Click CONFIRM, then OK on the confirmation message.
An indicator appears next to each actioned order once confirmed. Note: Batch Action buttons only display for orders that share the same Order Status.
📄 Order Management — “How to Batch Confirm Orders”, p. 17 09:41
SU
One of my orders shows the wrong factory. Can I change it in the portal?
09:43
CA
No — the factory cannot be changed in the portal. There is always a single factory per order, and the factory is assigned within Centric Brands’ ERP (SAP) system; the Factory Name and Address are sent on the PO itself. If the assignment looks incorrect, contact your Centric Brands buying team so it can be corrected in SAP — the update will then flow through to the PO.
📄 Factory Management — factory assignment rules 09:43
SU
My packing plan was approved. How do I create the vendor booking?
09:46
CA
You create it directly from the approved Packing Plan:
  1. Click Create and select Vendor Booking – By Packing Plan.
  2. Filter by Plan Ref Number and click Apply. Tip: to enter multiple plan refs, use the relation “= is one of”.
  3. Select the Packing Plan(s) from the results, then click Next.
  4. On the Identification page most data is pre-populated — fill the required Consolidator field: click the lookup icon and pick your Logistics Service Provider (use Transaction Parties to see only LSPs).
The Request Ref Number is auto-generated. Your LSP will then accept the booking request with confirmation details, or reject it.
📄 Vendor Booking — “How to Create the Vendor Booking Document”, pp. 84–85 09:46
SU
And the commercial invoice — do I create that manually?
09:49
CA
No. The commercial invoice is auto-drafted as soon as your Packing List is approved — manual creation isn’t allowed, to avoid duplication (one Packing List = one Invoice). To complete it:
  1. Click the Tasks icon.
  2. In Filters, select Document = Invoice and click Apply.
  3. Open the drafted invoice — details are populated from the PO and Packing List — review each page and submit.
The Centric Trade Discount is applied automatically (2% for POs issued on or after Nov 1, 2022) and cannot be edited. No additional adjustments may be entered at header or line level.
📄 Commercial Invoice — highlights & “How to Complete”, pp. 148–151 09:49
SU
My PO shows First Sale Flag = Yes. What extra steps do I need to follow?
09:52
CA
First Sale POs follow a dedicated process:
  • Confirm eligibility on the Purchase Order Overview page (First Sale Flag = Yes), or per line under First Sale Eligible.
  • Once you approve your Commercial Invoice, a First Sale Cost Worksheet (FSCW) is auto-generated in your Tasks list, pre-populated from the invoice and Product Catalogs (also reachable from the Commercial Invoice folder).
  • Submitting the FSCW requires the invoice number from the factory or middleman, and the incoterm between you and the factory/middleman — not the incoterm of the Centric Brands PO.
The FSCW auto-calculates the First Sale value per component and shows the difference vs. your invoice by percent and flat amount.
📄 First Sale Manual v1.7 — First Sale Cost Worksheet 09:52
SU
One more thing — I’m locked out of my account. Can you reset my password?
09:55
CA
I can’t help with that one. Account and password administration isn’t covered in the training manuals I’m grounded on, and I’d rather route you correctly than guess.
Create a ticket in InforHub → ✎ This question was logged as a content gap for the admin team.
⚠ Not covered by the manuals — routed to ticket 09:55
Answers are generated only from official Centric Brands training manuals · Powered by Musketeers Tech on Microsoft Azure

Dashboard

PREVIEW DATA Last 30 days ▾
Questions this month
2,847
▲ 18% vs. June
Answered from manuals
87.4%
▲ 2.1 pts
Routed to ticket
12.6%
▼ 358 questions
Avg. response time
2.1s
Helpful rating 94%

Daily question volume · last 14 days

Jun 29 · 84
Jun 30 · 99
Jul 1 · 72
Jul 2 · 108
Jul 3 · 93
Jul 4 · 41
Jul 5 · 34
Jul 6 · 116
Jul 7 · 125
Jul 8 · 110
Jul 9 · 135
Jul 10 · 121
Jul 11 · 57
Jul 12 · 148
2930123456789101112

Recent conversations

TimeFirst questionMsgsOutcome
09:55Can you reset my password?2Routed to ticket
09:41How do I confirm a new PO?12Answered
09:12Where do I enter additional HTS codes on the invoice?4Answered
08:58How to cancel a vendor booking?6Answered
08:44Why is the trade discount 2% on my invoice?3Answered
08:31ASN for a non-Nexus order?5👎 Marked unhelpful

Top content gaps · not covered by the manuals

🔑 Password / account resets 34
💳 Payment status inquiries 21
🖨️ Label printer hardware setup 12
📦 ASN for non-Nexus orders 9
📅 Booking cutoff extensions 7

Knowledge base

Order Mgmt · Factory Mgmt · Vendor Booking · Commercial Invoice May 2026 edition · 177 pages · 1,082 chunks · indexed Jul 6, 2026
Partner Training Manual — First Sale v1.7 · 33 pages · 214 chunks · indexed Jul 6, 2026
Static wireframe — figures are illustrative. Live dashboard reads from Azure Cosmos DB · Musketeers Tech LLC
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This assistant is only available inside InforHub

Please open InforHub and use the Supplier Assistant panel there. Direct access to this address is not permitted.

In production this page renders empty — the origin/referrer check and frame policy simply return nothing. This explanatory card is shown in the wireframe for demonstration purposes only.